FAQ's

Frequently Asked Questions

-Why doesn't my order have a tracking number?

If an order is eligible to fit into packaging that can ship letterman, you are given the option of standard lettermail or upgraded tracked shipping. Which means no tracking number. If a tracking number is required please upgrade to Expedited shipping at buyers expense. 

-I haven’t received a confirmation, was my order received?

Most likely yes! Sometimes the confirmation and shipping confirmation are placed in junk mail

-I’m local to Edmonton area can I pick up?

You absolutely can! I am located in Lac Ste Anne County, so you MUST be able to pick up. No drop offs will be made.

-What’s the timeline on products?

Apparel can take up to 10 business days to ship - Jewelry can take up to two weeks as most is hand made. If there is delays, we will contact you via email

-How long does it take to ship to the states?

Standard shipping takes up to 4 weeks. Upgrade shipping is available that takes up to 2 weeks. If you need faster please contact the shop before hand

-Wholesale availability

Yes! Please E-mail me and I can send you the application form

-I need my items by a certain date. What do I do?

Please E-mail me prior to order. Faster shipping options are available.

-My order was sent letterman and I have not received it. What can I do?

If a package is sent standard lettermaail, AMD is not responsible for lost packages as there is no tracking number. Ship via Standard lettermail, at your own risk

-I didn’t get my products on the day I wanted. Can I get a refund?

Unfortunately no. If no timeline is given and faster shipping is not selected at check out no refund will be given.

-My order hasn't been received in the timeline given after the order was fulfilled. What can I do?

Once the order is shipped via lettermail or upgraded tracked shipping, we  use the estimated timelines given by the courier. Unfortunately, delays happen and we are not personally responsible

-Do you accept refunds?

Unless the product is found to be damaged, we do not accept refunds. If it is damaged, we will replace the product if available or discuss other options, within 90 days. Please provide pictures in email 
If the apparel ordered does not fit, please contact Alberta Made Designs via email. We will only exchange if we have the size in stock you are requesting. It is not guaranteed we will exchange. 

 

-In the event a refund is given - Why didn’t I receive the amount back for postal? 
If an item was mailed and that is a cost that won’t be refunded to the business. Therefor, a refund will not be given for postal amount.

 

-I’m getting an exchange. Why do I need to cover postal?

In the event we approved an exchange the customer will need to pay shipping back to AMD as well as shipping back out to the customer. As we are a small business shipping is a expense that does not come out of our pocket. It is the customer’s responsibility to pay that. No Exceptions