Frequently Asked Questions
Why don’t my earrings have a tracking number?
The earrings are sent as standard letter mail. Which means no tracking number. If a tracking number is required please upgrade to Expedited shipping at buyers expense.
I haven’t received a confirmation, was my order received?
Most likely yes! Sometimes the confirmation and shipping confirmation are placed in junk mail
I’m local to Edmonton area can I pick up?
You absolutely can! I am located West of Stony Plain so you MUST be able to pick up. No drop offs will be made.
What’s the timeline on products?
Apparel can take up to 4 weeks - Jewelry can take up to two weeks as most is hand made
How long does it take to ship to the states?
Standard shipping takes up to 4 weeks. Upgrade shipping is available that takes up to 2 weeks. If you need faster please contact the shop before hand
Yes! Please E-mail me and I can send you the application form
I need my items by a certain date. What do I do?
Please E-mail me prior to order. Faster shipping options are available.
I didn’t get my products on the day I wanted. Can I get a refund?
Unfortunately no. If no timeline is given and faster shipping is not selected at check out no refund will be given.
Do you accept refunds?
Unless the product is found to be damaged, we do not accept refunds. If it is damaged, we will replace the product if available or discuss other options.
If the apparel ordered does not fit, please contact Alberta Made Designs via email. We will only exchange if we have the size in stock you are requesting. It is not guaranteed we will exchange.
In the event a refund is given - Why didn’t I receive the amount back for postal?
If an item was mailed and that is a cost that won’t be refunded to the business. Therefor, a refund will not be given for postal amount.
I’m getting an exchange. Why do I need to cover postal?
In the event we approved an exchange the customer will need to pay shipping back to AMD as well as shipping back out to the customer. As we are a small business shipping is a expense that does not come out of our pocket. It is the customer’s responsibility to pay that. No Exceptions