Frequently Asked Questions
Why don’t my earrings have a tracking number?
The earrings are sent as standard letter mail. Which means no tracking number. If a tracking number is required please upgrade to Expedited shipping at buyers expense.
I haven’t received a confirmation, was my order received?
Most likely yes! Sometimes the confirmation and shipping confirmation are placed in junk mail
I’m local to Edmonton area can I pick up?
You absolutely can! I am located SW of Calmar so you MUST be able to pick up. No drop offs will be made.
How long does it take to ship to the states?
Standard shipping takes up to 4 weeks. Upgrade shipping is available that takes up to 2 weeks. If you need faster please contact the shop before hand
Yes! Please E-mail me and I can send you the application form
I need my items by a certain date. What do I do?
Please E-mail me prior to order. Faster shipping options are available.
I didn’t get my products on the day I wanted. Can I get a refund?
Unfortunately no. If no timeline is given and faster shipping is not selected at check out no refund will be given.
Do you accept refunds?
Unfortunately no, I am more that happy to resolve issues without refunds being given due to the nature of the product.
In the event a refund is given - Why didn’t I receive the amount back for postal?
If an item was mailed and that is a cost that won’t be refunded to the business. Therefor, a refund will not be given for postal amount.